Welcome to the Cloud Wars Minute, your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud.
In this episode, I’ll be discussing ServiceNow’s plans to become the AI platform for business transformation, as shared by CEO Bill McDermott. McDermott, who has been with ServiceNow for five years, is determined to create a new position for the company and ensure that it remains competitive in the rapidly evolving cloud market.
Starting today in Las Vegas, ServiceNow’s Knowledge24 annual customer and partner event is taking place. This event will serve as a great kickoff for ServiceNow’s new idea of becoming an AI platform for business transformation. In Q1, ServiceNow reported subscription revenue up 25% to $2.52 billion, indicating broad adoption among customers of its product line and basic value proposition.
From the earnings call late last month, McDermott revealed that CEOs are increasingly looking to AI as a catalyst for business transformation. They want to both de-risk past investments and ensure immediate business value from these initiatives. This has led many companies to explore AI applications and solutions, and ServiceNow’s idea is to position itself as the platform that ties it all together seamlessly with existing systems.
ServiceNow’s fast-growing customer workflow and creator workflow solution will continue to move toward no code capabilities, allowing customers to build their own applications and create their own solutions without needing extensive technical expertise or resources. This shift towards easier development tools will enable more businesses to leverage technology in innovative ways and drive growth in the cloud market.
Overall, ServiceNow’s plans to become an AI platform for business transformation reflect its commitment to staying ahead of industry trends and providing value to its customers through cutting-edge technology solutions.
