The District Consumer Disputes Redressal Commission in Hyderabad has ruled in favor of an Indian couple who experienced malfunctioning business class seats on a Singapore Airlines flight from India to Singapore. Anjali and Ravi Gupta paid approximately £638 (INR 66,750) for each ticket from India to Australia, including a stopover in Singapore, which was significantly more than the equivalent economy class ticket costing £172 (INR 18,000).
Despite being offered 10,000 Kris Flyer miles per person as compensation, the Guptas declined. Kris Flyer miles are loyalty points earned by members of the Singapore Airlines frequent flyer program. Mr. Gupta is the director general of police in the state of Telangana.
The Guptas alleged that they were treated as “economy class passengers” despite paying for business class, except for the extra legroom. They experienced mental agony during their 4-hour and 50-minute journey from Hyderabad to Singapore due to malfunctioning seats that did not recline. The Independent has reached out to Singapore Airlines for comment on the matter.
