Qantas, the Australian airline, has been fined a huge sum of money for a scandal involving “ghost flights”. The company had been selling tickets for flights that had already been cancelled, resulting in a fine of approximately 61 million euros. In addition to the fine, Qantas must pay 12 million euros in compensation to 86,000 affected travelers.
Qantas CEO Vanessa Hudson issued an apology statement for the company’s failure to notify customers of cancellations in a timely manner. The airline acknowledged that many customers had been affected by this oversight and expressed regret for the situation.
The investigation into the “ghost flights” scandal revealed that Qantas had been deceiving consumers by selling tickets for flights that were already cancelled. This was found to be in violation of consumer protection laws, leading to the hefty fine and compensation payments.
Moving forward, Qantas will need to address the issues that led to the scandal and work to rebuild trust with its customers. The incident serves as a reminder of the importance of transparency and accountability in the airline industry. It is crucial for companies like Qantas to prioritize their customers’ needs and provide them with accurate information about flights at all times.
