Amazon is phasing out its Just Walk Out technology in its grocery stores and replacing it with Dash Carts. This decision comes as part of the company’s efforts to improve its stores overall. The Just Walk Out system utilized cameras and sensors to track items customers grabbed, but it also required human reviewers to ensure accuracy, adding to the costs.
Despite initial excitement surrounding the technology, it has proven to be too slow for customers and too expensive for companies to implement. Customers experienced delays in receiving receipts, and concerns were raised about Amazon collecting and sharing data on customers’ shopping habits. As a result, the company has decided to transition to Dash Carts, which involve scanning a QR code to start a session, scanning products as they’re added to the cart, and exiting through the Dash Cart lane or checking out at a register.
In most Amazon Fresh stores, Just Walk Out technology will be phased out in favor of Dash Carts. However, it will still be used in a small number of Fresh stores in the UK and some Amazon Go stores. It will also continue to be available at ballparks that use the technology. The decision highlights Amazon’s commitment to improving the customer experience and making its stores more efficient.
