AAON Inc. has partnered with XOi to create a connected equipment lifecycle that aims to improve efficiency and enhance the customer experience. Through this collaboration, XOi will provide AAON with a comprehensive ecosystem of equipment data, which field technicians can access throughout the entire lifespan of AAON equipment. This will streamline processes, reduce administrative tasks, and minimize the time needed to resolve issues.
The partnership between these two companies will enable AAON to guide technicians through the installation and servicing of their equipment in a repeatable manner. As a result, this collaboration will lead to increased efficiency, accuracy, and shorter turnaround times for issue resolution. In fact, since implementing XOi, AAON has already seen a 100% approval rate for completed warranty claims.
XOi’s platform has also helped AAON improve transparency and communication by providing stakeholders with consistent, accurate information from the field. This has allowed for quicker decision-making, more precise identification of component failures, and expedited shipping of replacement parts. As a result of this partnership, AAON has been able to reduce the time spent reviewing warranty claims and ensure that customers receive faster resolutions to their issues.
Overall, this collaboration between XOi and AAON is set to revolutionize the way equipment maintenance is carried out in the industry. By leveraging technology and data-driven insights, these two companies are working together to create a more efficient and effective approach to managing equipment lifecycles.
