The Florida State Highway Patrol (FHP) is set to introduce a new video calling program to streamline their response to minor car crashes. With the aim of reducing response times significantly, this initiative will allow drivers involved in minor accidents to connect with a dispatcher who will determine eligibility for a video call with a desk trooper.
The desk trooper managing the calls will be someone on administrative or light duty, according to FHP. This program is targeted at minor collisions in stop-and-go traffic situations, such as those on I-4 where cars may merely bump each other. The partnership with Central Florida Expressway Authority will enable the desk trooper to virtually connect with the caller, see the scene live, gather pictures of the crash, and conduct the necessary investigation so that drivers can leave the scene promptly.
As long as the cars involved are drivable, there are no roadblocks, hit-and-runs, or suspicion of impairment, drivers can qualify for this video calling service. However, if there is any doubt about potential impairment, FHP will dispatch a law enforcement officer to the scene as required. This program is designed to alleviate high call volumes and offer support for low staffing levels, particularly in response to the more than 40,000 property damage crashes reported in Central Florida in 2022.
FHP has been testing this program for the past 13 months before planning to implement it more widely in the summer. By utilizing technology to expedite responses to minor crashes, FHP hopes to improve efficiency and better serve the community in addressing the aftermath of such incidents.
The use of technology similar to Facetime will allow FHP dispatchers to quickly and efficiently respond to minor car crashes by providing real-time information about accidents on I-4 and surrounding areas. This innovative approach will help reduce response times and provide drivers with quicker resolution when they are involved in an accident.
Overall, this new program represents an important step forward in improving emergency response times and enhancing safety on Florida’s roads. It demonstrates how technology can be used effectively to streamline operations and improve outcomes for those affected by accidents.
