Navigating the Aftermath of the Change Healthcare Cyberattack: A Guide and Letter from HHS on Health Plan Resources

The Department of Health and Human Services’ Administration for Strategic Preparedness and Response and Centers for Medicare & Medicaid Services have released a guide to health plan resources for health care providers affected by the Change Healthcare cyberattack. In an accompanying letter, the agencies acknowledged that many providers are still experiencing significant disruptions as a result of the cyberattack. Providers have also reported difficulties in obtaining information from health plans regarding prospective payments and other flexibilities.

The guide aims to address these challenges and provide essential resources to support affected providers. Additionally, the letter encourages providers to review HHS’ voluntary cybersecurity performance goals. By implementing these goals, providers can strengthen their cybersecurity measures and better protect their systems and patient data from future cyber threats. This proactive approach to cybersecurity is crucial in today’s digital landscape where cyberattacks are becoming increasingly common and sophisticated.

The guide includes important health plan contact information to help providers navigate the challenges posed by the attack. Providers can use this information to obtain up-to-date payment and coverage information, as well as request extensions or other accommodations if needed. The guide also provides guidance on how to report incidents related to the cyberattack, such as data breaches or system failures.

Overall, the guide and accompanying letter serve as valuable resources for health care providers impacted by the Change Healthcare cyberattack. By leveraging the information and support provided, providers can navigate the aftermath of the attack more effectively and ensure the continuity of care for their patients.