Kaufland Bulgaria is expanding its self-checkout network with an investment of over BGN 1 million. The retailer already has six self-service checkouts at its Pernik – Hristo Smirnenski outlet and plans to add ten more by the end of the year, bringing the total number of self-service checkouts to over 80. These automated systems offer various payment options, including cash, cards, and electronic food vouchers. Over 30% of Kaufland’s customers are already using self-checkouts, a figure that continues to rise.
Since 2021, Kaufland Bulgaria has installed 229 self-checkouts in 36 stores nationwide. In addition to traditional self-checkouts, the retailer introduced the K-Scan service last year, allowing customers to scan their groceries as they shop using a handheld scanner or their phone. This innovative system simplifies the checkout process, with customers only needing to pay at the self-checkout using a QR code. Currently available in two stores in Sofia, the pilot program requires customers to register their Kaufland Card at the store entrance to access the service.
Kaufland Bulgaria is a prominent player in the Bulgarian retail sector, with 65 hypermarkets in 35 cities and annual sales exceeding BGN 2 billion (€1 billion). Since its establishment in 2006, the retailer has invested a total of BGN 1.6 billion (€818 million) in infrastructure upgrades across its store network, ensuring a seamless shopping experience for its customers.
