McDonald’s is ending its global agreement with IBM for artificial intelligence technology in the ‘McAuto’ service at some of its restaurants starting in 2021. This comes after numerous customers reported errors in their orders, including receiving ice cream with bacon that they did not ask for. However, McDonald’s has hinted at exploring voice ordering solutions more broadly, with a goal of incorporating a voice ordering solution for the drive-thru as part of the future of their restaurants.
Several fast food chains in the United States have already begun using artificial intelligence to enhance customer service and streamline operations. Wendy’s collaborated with Google Cloud to develop the chatbot “Wendy’s FreshAI,” while White Castle partnered with SoundHound AI to bring voice artificial intelligence technology to more than 100 restaurants by 2024. Panera, Arby’s, and Popeyes have also incorporated voice assistant technology into their order lines. These examples demonstrate the growing trend of using artificial intelligence in the fast food industry.
In education policy and governance, there has been discussion around the potential appointment of Elisa Spiropali as the Minister of Interior instead of Sandër Lleshaj. Socialist Party deputy Elisa Spiropali offered her views on this topic for the first time, generating interest and speculation among lawmakers and the public. Meanwhile, issues like private education loan forgiveness and the impact of the Corinthian School closure on students continue to attract attention and debate in various forums. These developments showcase the ongoing relevance and importance of education policy and governance in shaping the future of the education system.
