The “First Call” program, originally launched in Shaker Heights, Ohio, has successfully expanded to four more cities: South Euclid, University Heights, Cleveland Heights and Richmond Heights. Annette Amistadi, a social worker from Shaker Heights who has been involved in the program, emphasizes the importance of having the right personnel respond to emergency situations.
The goal of the “First Call” program is to connect individuals in crisis with mental health professionals who can assist in deescalation and provide ongoing care options. The process involves ensuring the scene is safe before the mental health team takes over. Last year, the program received 645 referrals in Shaker Heights alone, demonstrating its success and need for expansion into other cities.
Cleveland Heights Mayor Kahlil Seren recognizes the need for mental health services in his city and has expressed his support for the program. Four new mental health professionals and three peer support workers will be added to cover the expanded area, helping to address the challenges faced by individuals during mental health crises. The program is set to launch in the additional cities by early summer, further extending its reach and impact across Cuyahoga County.
