On a Saturday morning, many BNL customers were shocked to find debits on their accounts for expenses they never made. With physical branches closed on Saturdays, customers were unable to easily resolve the issue. Social media was abuzz with questions about who had “looted” the accounts of this well-known credit institution.
Despite the initial panic, BNL quickly recognized the anomaly and assured customers that they were working to resolve the issue and restore their accounts. In a reassuring message later in the morning, BNL confirmed that the problem had been solved. They explained that a technical-operational issue had led to multiple debits on customers’ accounts, but that the anomaly had been definitively resolved by 11 am. The bank apologized for the inconvenience caused and assured customers that they were working to restore the correct account movements as quickly as possible.
Customers were informed through the BNL app about the possible issues with their account transactions and were reassured that the cause of the anomaly had been identified. The bank apologized for any inconvenience and assured customers that they were working to restore the situation promptly. Ultimately, BNL resolved the issue and apologized to customers for any inconvenience caused during this unexpected technical mishap.
