In a recent announcement, Vodafone has revealed that it will be making some unilateral changes to certain fixed line contracts on its official website. While the exact offers subject to remodulation have not been specified, it is clear that monthly rates will increase by 2 to 3 additional euros. Vodafone has stated that these changes are necessary in order to continue investing in the network and effectively respond to new traffic needs.
Customers whose contracts will be subject to unilateral remodulation have the option to not accept the changes and withdraw from the contract without incurring any additional costs. The only condition is that the cancellation must be communicated within 60 days of receiving Vodafone’s communication. According to the operator, customers who see their rates increase will receive a communication included in their invoice with a minimum 60-day withdrawal period.
Vodafone customers can exercise their right of withdrawal through various channels, including the official Vodafone website, physical stores, sending a registered letter with return receipt to the Vodafone Customer Service address, sending a PEC to the customerservice email@example.com, or by calling 190 and specifying the reason for withdrawal.