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UC San Diego Wellness is notifying individuals that our technologies vendor, Solv Wellness, utilised analytics tools without having our authorization on the scheduling web-sites for our Urgent Care and Express Care clinics. The analytics tools they utilised on the scheduling web-sites captured and transmitted data to their third-celebration service providers.

Solv Wellness hosted and managed UC San Diego Health’s scheduling web-sites for our Express Care and Urgent Care places. Our Urgent Care is positioned in La Jolla at 8910 Villa La Jolla Drive, and our Express Care places consist of:

  • Downtown San Diego – 203 West F St.
  • Encinitas – 1505 Encinitas Blvd.
  • Eastlake/Chula Vista – 2295 Otay Lakes Road, Suite 110
  • Pacific Highlands Ranch – 6030 Village Way, Suite 200
  • Rancho Bernardo – 16950 Through Tazon

For these who utilised the scheduling site, involving September 13 and December 22, 2022, to book appointments for in-individual or video visits at our Express Care or Urgent Care places, the analytics tools may well have captured the following data: 1st and final name, date of birth, e-mail address, IP address, third-celebration cookies, explanation for take a look at, and insurance coverage form (e.g., PPO, HMO, Other).

It is significant to note that these analytics tools in no way collected Social Safety numbers, health-related record numbers, monetary account numbers, or debit/credit card data. The scheduling web-sites had been not aspect of UC San Diego Health’s electronic overall health records systems, MyUCSDChart, and no data inside MyUCSDChart was impacted by Solv Health’s use of analytics tools.

UC San Diego Wellness is taking actions to notify men and women whose information may well have been impacted by Solv Health’s use of analytics tools on the scheduling web-sites to assure transparency and awareness of our findings. Letters will be mailed March 20, 2023, to these individuals with addresses on file.

In order to safeguard patient data, UC San Diego Wellness has taken the following measures:

  • Directed Solv Wellness to get rid of the analytics tools from the scheduling web-sites quickly upon our initial discovery of the situation in late December.
  • Worked with Solv Wellness to investigate the situation and determine men and women whose information may well have been impacted.
  • Transitioned to a new on the internet scheduling tool for our Express Care and Urgent Care Areas.
  • Enhanced our vendor assessment and management procedures.
  • Notified the U.S. Division of Wellness and Human Solutions and applicable California State regulatory agencies of this incident.
  • Notified the nearby media to assure that all impacted men and women are conscious of the breach.

UC San Diego Wellness has established a committed get in touch with center to answer inquiries. Supported by Experian, the get in touch with center is accessible toll free of charge in the United States at 1-800-909-1243 from six:00 a.m. to eight:00 p.m. PT Monday by way of Friday and from eight:00 a.m. to five:00 p.m. PT Saturday and Sunday. A committed Experian representative will be accessible to help neighborhood members on behalf of UC San Diego Wellness.

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