In 2023, the Bank of Ireland experienced an 18% year-on-year increase in active digital users, with over 60 improvements made to the mobile app, including the addition of biometric login and enhanced fraud monitoring features. The bank also made strides in digitizing its Wealth and Insurance services, launching a new customer portal and successfully implementing a digital advice platform.
Despite its recent technological successes, the Bank of Ireland has faced challenges in the past, including a significant technology outage last August that caused disruptions at ATMs. This incident, coupled with other technical issues, prompted criticism from Ireland’s finance minister and reinforced the bank’s need for continued investment in modernizing its technology infrastructure.
To address these challenges and drive future innovation, the Bank of Ireland announced plans to invest in new ATMs and fraud prevention technology, totaling €15 million in funding. Group Chief Operating Officer Ciarán Coyle emphasized the importance of hiring specialized talent to support the bank’s digital transformation and improve the overall banking experience for customers.
In order to further enhance its digital capabilities, the Bank of Ireland is actively recruiting for 100 technology roles that will focus on developing new customer features on digital channels, enhancing security measures to protect customers against fraud, and utilizing advanced data analytics. The bank is looking to fill roles in areas such as data, delivery management, engineering
