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Welcome to the Cloud Wars Minute, where we bring you daily cloud news and commentary. Today, our guest host Kieron Allen delves into ServiceNow’s latest platform release, known as Washington, D.C.

The enhanced capabilities of Now Assist are one of the key highlights of this release. This feature further enhances the GenAI functionality by simplifying complex alerts with natural language, expediting issue resolution and providing more context for IT operations staff. If you want to learn more about this analysis, ask AI Ecosystem Copilot.

In addition to Now Assist, this latest release includes Virtual Agent Designer, which allows for the development of intelligent self-service conversational automation. Integrated dynamic translation is also a new feature, automatically detecting the language of text inputs and generating responses in that language.

ServiceNow Impact AI Accelerators are designed to speed up time to value by making it easier for users to leverage the power of AI in their operations. These tools help users adapt ServiceNow GenAI experiences, analyze the relationship between investment and business impact, and keep tabs on ROI.

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