Vineeth K, a frequent flyer who had booked a business class seat for his office trip to Newark, recently shared his disappointing experience with the Tata-owned airline on X. In his detailed post, Vineeth described the difficulties he faced while traveling in the business class of Air India. He complained about receiving poor quality food and being assigned worn-out seats with dirty seat covers. Vineeth also shared photos of his journey on AI 105, labeling it a “nightmare” due to various inconveniences he encountered, such as flight delays, uncomfortable seats, uncooked food, stale fruits, and broken luggage.
In his post, Vineeth expressed his frustration with the condition of the business class seats. He mentioned that many of them were not functional and some were dirty and worn out. He described how his seat did not recline into a flat bed as expected, which made it challenging for him to rest during the flight. Additionally, Vineeth highlighted the issues with the food quality, the malfunctioning entertainment system, and the damage to his luggage that occurred during the journey.
Following his post, Vineeth shared a response he received from Air India where the airline apologized for the inconvenience and requested more details to address the situation promptly. The post garnered significant reactions from other users who expressed their concerns about Air India’s service quality and upcoming merger with Vistara. Others shared their own disappointing experiences with Air India’s business class echoing Vineeth’s sentiments about lack of amenities and poor condition of seats.
Overall, Vineeth’s viral post shed light on challenges faced by passengers traveling in Air India’s business class highlighting need for improvement in airline services and overall customer experience.
