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Pandora, a leading jewelry retailer with over 6,800 points of sale and 2,400 stores across 100 countries, has recognized the need for a more connected and robust digital suite to support its global digital transformation initiatives. The company has partnered with o9 Solutions to implement a crucial next step in overhauling its global planning and merchandising infrastructure. By elevating its integration capabilities, Pandora aims to address various planning needs across manufacturing, supply chain, and retail within a single platform and data model.

Pandora’s growth has been fueled by the introduction of the revamped charm bracelet in 2000, which reportedly contributes to 70% of its total sales. The company’s digital transformation journey has also been influenced by the appointment of former P&G exec, Alexander Lacik, as CEO in 2019. Since then, Pandora has increased its tech investments, launching a lab-grown diamonds collection last year and testing experimental store layouts in 2021 to offer more personalized and omnichannel shopping experiences.

With this latest investment in integrated business planning technology from o9 Solutions, Pandora’s SVP of global merchandising, Kristofer Löhmos emphasized the critical role of integrated business planning in ensuring optimal product availability for its global consumer base. He stated that “In today’s highly competitive and rapidly changing business environment, it is critical to meet consumers’ needs by having the right product in the right place at the right time.”

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