The European Union’s Digital Services Regulation (DSA) has recently come into effect, bringing new rights and protections for consumers and companies in relation to global digital giants. This regulation aims to promote the reliability of online services, protect fundamental rights on social media, increase transparency in advertising and algorithms, and more. As a result, consumers now have the right to know why their account was closed or their content removed without reason, and can make a complaint if necessary. If the issue is not resolved with the platform, they can contact the communications authority Traficomin. Platforms also have greater responsibilities to control illegal or harmful content, protect basic rights, and ensure the safety of minors. Consumers and companies can report violations directly to the platform or authorities if needed.
The DSA applies broadly to online platforms, internet providers, and cloud services, with stricter obligations for the 24 largest platforms and search engines. Companies like Tiktok, Facebook, Google, Amazon, and others face increased scrutiny and potential investigations for their activities. The effectiveness of the regulation depends on consumer and business awareness and action as well as oversight from supervisory authorities.
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