Healthcare payments can be a source of stress for both patients and providers. Research suggests that patients may switch providers based on their financial experiences, making it crucial for healthcare organizations to prioritize compassion and clarity in the payment process. Renown Health, located in Reno, Nevada, has taken steps to improve patients’ financial experiences while also increasing collections.
During a recent session, the director of patient revenue at Renown Health discussed how the organization has streamlined and clarified the payment process. By implementing automated payments, Renown Health has been able to maximize patient and staff satisfaction. As a result, they have seen improvements in their collections process.
Renown Health’s success in this area serves as a valuable example for other providers looking to optimize their payment processes. The focus on improving the financial experience for patients not only enhances patient satisfaction but also benefits healthcare organizations in terms of collections.