Delta Air Lines has once again claimed the top spot in the J.D. Power 2024 North America Airline Satisfaction Study for both First/Business Class and Premium Economy segments. This achievement is no surprise, as Delta has maintained its position as the leader in the Premium Economy segment for the second consecutive year.
Delta’s outstanding performance in the study can be attributed to its exceptional service provided by its 100,000 employees worldwide. The airline’s CEO, Ed Bastian, attributes this success to the exceptional service provided by Delta’s employees and emphasizes the airline’s commitment to delivering an elevated customer experience.
In fact, Delta has consistently exceeded customer expectations and set new standards for excellence in the airline industry. The airline’s dedication to providing top-notch service and creating a positive experience for travelers has helped solidify its reputation as a top-ranked airline in the industry. This recognition serves as a testament to Delta’s ongoing commitment to excellence and customer satisfaction.
The key dimensions that J.D. Power evaluates include the day of travel pre/post-flight experience, onboard experience, ease of travel with the airline, digital tools, airline staff, and the level of trust customers have in the airline. By achieving outstanding performance in six out of seven of these key dimensions, Delta has distinguished itself as a leader in the airline industry.
Overall, Delta’s success is a testament to its employees’ hard work and dedication to providing exceptional service to their customers. With this recognition from J.D. Power, Delta continues to solidify its position as one of the top-ranked airlines in North America.