Airlines CEO Calls Out Wheelchair Misuse at Airports: Costs $30-$35 per Person and Puts Legitimate Users at Risk

Frontier Airlines CEO Barry Biffle has spoken out against the widespread misuse of wheelchair services at airports, stating that it costs the airline $30 to $35 per person. He made these remarks during an event with The Wings Club, a society for aviation professionals, emphasizing the need to address this issue.

Biffle expressed concern about the abuse seen on some Frontier flights, where 20 people would use wheelchairs to board the plane but only three would use them upon arrival. He humorously remarked, “We are healing so many people,” underscoring the importance of preserving these services for those who legitimately require them. Biffle advocated for penalties for those who abuse these services, similar to parking violations for using handicapped spaces without need.

This call for action from Biffle comes in light of reports of individuals exploiting wheelchair services as a means to expedite their way through airport queues, as seen in travel tips shared on platforms like TikTok. The former CEO of London Heathrow Airport also spoke out against this practice, urging travelers not to misuse these services and to respect their intended purpose.

Instances of wheelchair users being stranded on planes due to a lack of available assistance further underscore the importance of preserving these services for those who legitimately require them. By raising awareness and advocating for penalties against abuse, industry leaders aim to protect and uphold the integrity of services designed to assist those with mobility needs.